Shipping Policy

Effective Date: August 2026

This Shipping Policy explains how orders placed through ARVRELUNE are processed, shipped, tracked, and handled in the event of a delivery issue.

ARVRELUNE is owned and operated by Heyuan Zhiting Technology Co., Ltd.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

During periods of high order volume, processing may occasionally require additional time. If a significant delay affects your order, we will make reasonable efforts to notify you.

2. Estimated Delivery Time

After your order has been dispatched, standard delivery generally takes approximately:

10–20 business days

Delivery estimates begin after dispatch and do not include the initial 1–3 business day processing period.

Delivery times are estimates rather than guaranteed delivery dates. Customs procedures, weather conditions, carrier disruptions, peak seasons, or circumstances outside our reasonable control may occasionally cause delays.

3. Shipping Charges

ARVRELUNE offers complimentary standard shipping on orders over $46.99 USD.

For orders below $46.99 USD, a standard shipping charge may apply. Where applicable, the final shipping charge will be clearly displayed at checkout before payment is completed.

4. Fulfillment Locations

Orders may be fulfilled from our own facilities, partner fulfillment centers, or manufacturing partners depending on inventory availability, product type, and delivery destination.

The fulfillment location may therefore vary from order to order.

We do not guarantee that every order will be dispatched from a warehouse located in the customer's country.

5. Tracking Information

Once your order has shipped, we will normally send a shipping confirmation email containing available tracking information.

Tracking systems may require approximately 48–72 hours after dispatch to display the first carrier update.

If your tracking information has not updated for an extended period, please contact service@arvrelune.com with your order number.

6. Split Shipments

Orders containing multiple products may occasionally be shipped in separate packages.

If this occurs, you may receive more than one tracking number, and different packages may arrive on different dates.

You will not be charged additional shipping fees solely because an order is divided into multiple shipments.

7. Address Changes and Order Changes

If you notice an error in your shipping address or order information, contact service@arvrelune.com as soon as possible.

Requests made within 12 hours of purchase have the best chance of being completed, although changes cannot be guaranteed once fulfillment has started or the parcel has been transferred to the carrier.

8. Delivery Delays

If tracking has not updated for more than 7 calendar days, or your order appears significantly delayed beyond the estimated delivery period, please contact us.

We will review the tracking information and, where appropriate, contact the carrier or fulfillment partner to investigate.

9. Lost Packages

If a carrier investigation confirms that a package was lost in transit before delivery, we will provide an appropriate resolution, which may include a replacement or refund.

If tracking shows that a package was delivered but you cannot locate it, please first check around the delivery location, with household members, building management, neighbors, and the carrier where appropriate.

You may then contact us at service@arvrelune.com. A “Delivered” tracking status does not automatically prevent us from reviewing your claim. We will evaluate the available information and work with the carrier where appropriate.

10. Incorrect Address or Failed Delivery

Customers are responsible for providing complete and accurate shipping information at checkout.

If an order cannot be delivered because the address provided was materially incorrect or incomplete, please contact us. We will review available redelivery or return options.

Any additional delivery costs caused solely by incorrect information supplied by the customer may be the customer's responsibility where reasonable and legally permitted.