Return Policy

Effective Date: August 2026

We want you to feel confident shopping with ARVRELUNE. This policy explains how returns, refunds, damaged items, incorrect items, and other post-delivery issues are handled.

1. Return Window

Eligible items may be returned within 30 calendar days after delivery.

Return requests submitted after the 30-day period may not be eligible unless applicable consumer law provides otherwise.

2. Return Eligibility

To qualify for a preference-based return, the product should generally be:

Unused and undamaged; in substantially the same condition in which it was received; and returned with its original packaging, accessories, manuals, and other included components where reasonably possible.

We reserve the right to reduce or decline a refund where an item has been materially used, damaged after delivery, or returned incomplete, except where the return relates to a defect or other statutory consumer right.

3. How to Request a Return

Before sending any product back, email:

service@arvrelune.com

Please include your order number, the item you wish to return, the reason for your request, and photographs or video where relevant.

Our support team will review your request and provide return instructions.

4. Return Address

Do not send returns to our business registration address unless specifically instructed to do so.

Once your return request has been approved, our customer support team will provide the appropriate return warehouse address and return instructions.

Unauthorized returns sent without prior approval may result in processing delays.

5. Return Shipping Costs

For returns based solely on preference, such as a change of mind, the customer is generally responsible for reasonable return shipping costs.

If your item arrives damaged, defective, incorrect, or materially different from the product ordered, ARVRELUNE will provide an appropriate resolution at no additional cost to the customer, which may include a replacement, refund, or prepaid return solution where necessary.

6. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, incomplete, or incorrect, please contact service@arvrelune.com as soon as reasonably possible.

Include your order number and clear photographs or video showing the issue where appropriate.

After review, we may offer a replacement, full or partial refund, or another reasonable solution depending on the circumstances.

7. Exchanges

We do not currently operate a general direct-exchange program for preference-based changes.

Where you want a different product, size, color, or version, the simplest process may be to return the eligible original item and place a new order.

Damaged, defective, or incorrectly fulfilled products may be replaced directly when appropriate.

8. Refund Processing

Once an approved return has been received and inspected, we will notify you regarding the refund decision.

Approved refunds are normally issued to the original payment method within 5–10 business days after the returned item has been received and inspected.

Your bank or payment provider may require additional time to display the refund on your account.

9. Order Cancellations

If you wish to cancel an order, contact service@arvrelune.com as soon as possible.

Cancellation requests made within approximately 12 hours of purchase have the best chance of being completed.

If the order has already been shipped, it normally cannot be cancelled and must instead be handled under the applicable return process after delivery.

We do not charge an additional cancellation fee for a cancellation successfully completed before fulfillment.