FAQ

Ordering & Payment

How do I place an order?

Select the product you would like to purchase, choose any available options, add the product to your cart, and proceed through checkout.

What payment methods do you accept?

Available payment methods are displayed during checkout and may vary depending on your country, device, and payment provider.

How do I use a discount code?

Enter your promotional or discount code in the designated discount field during checkout before completing payment. Eligible discounts will be reflected in your order total before payment confirmation.

Shipping & Delivery

How long does order processing take?

Orders are normally processed within 1–3 business days after payment confirmation.

How long does shipping take?

After dispatch, estimated standard delivery is generally 10–20 business days.

How much is shipping?

Complimentary standard shipping is available on qualifying orders over $46.99 USD. Where a shipping charge applies, the amount will be displayed at checkout.

Where will my order ship from?

Orders may be fulfilled from our own facilities, partner fulfillment centers, or manufacturing partners depending on inventory and destination.

How do I track my order?

Once your order ships, you will normally receive a shipping confirmation email with available tracking information.

Tracking may take 48–72 hours to begin updating.

Why has my tracking stopped updating?

International and long-distance shipments can occasionally move between carrier facilities without receiving an immediate scan.

If there has been no update for more than 7 calendar days, email service@arvrelune.com with your order number.

Why did I receive only part of my order?

Multi-item orders may sometimes ship separately. If so, you may receive multiple tracking numbers and the packages may arrive on different dates.

Changes & Cancellations

Can I change my shipping address?

Contact us as quickly as possible. Changes requested within approximately 12 hours have the best chance of being completed, but we cannot guarantee changes after fulfillment begins.

Can I cancel my order?

Contact service@arvrelune.com immediately. If your order has not entered fulfillment, we will attempt to cancel it without an additional cancellation fee.

Returns & Refunds

Can I return an item?

Eligible products may generally be returned within 30 calendar days after delivery, subject to the conditions in our Return & Refund Policy.

What if my product arrives damaged or incorrect?

Contact us with your order number and photos or video showing the issue. If the product is confirmed damaged, defective, incorrect, incomplete, or materially different from what was ordered, we will provide an appropriate solution at no additional cost to you.

When will I receive my refund?

Approved refunds are generally issued to the original payment method within 5–10 business days after an approved returned item has been received and inspected.