Privacy Policy

Effective Date: August 2026

This Privacy Notice explains how ARVRELUNE collects, uses, shares, and protects personal information when you visit our website, place an order, contact customer support, or otherwise interact with our services.

ARVRELUNE is owned and operated by Heyuan Zhiting Technology Co., Ltd.

1. Information We Collect

Depending on how you interact with our store, we may collect information such as your name, email address, telephone number, billing and shipping address, order information, account information, customer support communications, IP address, browser and device information, and website usage data.

Payment information is processed through payment service providers. We do not intentionally store complete payment-card security information such as full card numbers and CVV codes on our own systems where payment processing is handled by third-party processors.

2. How We Use Information

We may use personal information to process and fulfill orders, provide shipping and tracking updates, process payments and refunds, respond to customer inquiries, detect fraud or abuse, maintain and improve our website, comply with legal obligations, and send marketing communications where you have provided consent or where otherwise permitted by applicable law.

3. Service Providers

We may share information with service providers that help us operate our store, including e-commerce platform providers, payment processors, fulfillment and logistics providers, analytics providers, customer-service providers, fraud-prevention providers, and advertising or marketing partners where those services are enabled.

These providers may process information only as necessary to perform the services they provide to us or as otherwise permitted under their own lawful privacy obligations.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to maintain essential store functionality, remember preferences and cart contents, measure website usage and performance, prevent fraud, and support analytics or advertising where enabled.

Where required, you may be given choices regarding non-essential cookies.

You can also control certain cookies through your browser settings, although disabling essential cookies may affect website functionality.

5. Marketing Communications

If you subscribe to marketing communications, we may send you information about products, offers, or store updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link provided in the message or contacting us.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Notice, including fulfilling orders, maintaining transaction and accounting records, resolving disputes, preventing fraud, and complying with legal obligations.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of electronic transmission or data storage can be guaranteed to be completely secure.

8. International Processing

Because we operate an international e-commerce business and use global service providers, your information may be processed in countries other than the country in which you live.

Where required by applicable law, appropriate safeguards will be used for international data transfers.

9. Your Privacy Rights

Depending on where you live, you may have rights to request access to personal information we hold about you, request correction or deletion, object to or restrict certain processing, withdraw consent where processing is based on consent, or opt out of certain marketing or targeted advertising uses.

To submit a privacy request, contact service@arvrelune.com.

We may need to verify your identity before completing certain requests.

10. Children's Privacy

Our store is not directed toward children, and we do not knowingly collect personal information from children where such collection would be prohibited by applicable law.

11. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices, technology, legal obligations, or services.

The updated version will be posted on this page with a revised effective date.

12. Contact Us

Brand Name: ARVRELUNE
Legal Company Name: Heyuan Zhiting Technology Co., Ltd.
Business Address: Room 605, Building 1, Dongjiang Haoyuan, west of Binjiang Avenue and south of Keji 4th Road, Heyuan High-Tech Development Zone, Heyuan, Guangdong, China
Privacy & Customer Support Email: service@arvrelune.com